Reference

How indclub Handles Your Personal Data

At indclub, we take the privacy of your account data seriously — every piece of personal detail you share, from your name to your UPI transaction history, is…

Data collected with your consentUPI & Paytm transaction privacyRight to access your account dataRetention limits clearly definedContact us to request changes
indclub How indclub Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Privacy Team Directly

If you have a question about how your data is stored, want to exercise your right to erasure, or need a copy of everything we hold…

Email Privacy Request Send a written request to our dedicated privacy address.
Live Chat Data Queries Connect with our support agents via live chat on the indclub site.
In-Account Privacy Centre Log into your account and navigate to Settings → Privacy to download your data…
DATA HANDLING STANDARDS

Six Ways We Protect and Respect Your Data

We don't just state a privacy posture — we back it with concrete practices across data collection, storage, cookies, account security, retention and correction rights.

Minimal Data Collection

We collect only the data required to verify your identity, process UPI or Paytm transactions and comply with applicable local…

Cookie Controls You Own

Our cookie banner gives you granular control — accept all, reject analytics or customise by category.

Account Security Practices

Account data is protected with AES-256 encryption at rest and TLS 1.3 in transit.

Defined Retention Periods

Transaction records, including UPI deposit receipts and withdrawal confirmations, are retained for the period required by applicable Indian financial regulations…

Third-Party Sharing Limits

We share your data with payment processors like Paytm and PhonePe only to complete your transactions, and with identity verification…

Your Correction and Access Rights

You can request a full export of your personal data, correct inaccurate fields or ask for account deletion at any…

Common Questions About Your Data on indclub

The questions below address what we collect, how long we keep it, who can see it and how you exercise your rights under this policy. If your question isn't covered here, our privacy team is available via email or live chat.

We collect your full name, date of birth, email address, mobile number and identity document details for verification. If you deposit via UPI or Paytm, the associated VPA or wallet ID is also recorded solely to process and reconcile your transactions.

We share data only with payment processors such as Paytm and PhonePe to complete transactions, and with regulated identity-verification services during account opening. Your data is never sold to marketing companies or unaffiliated third parties.

Financial transaction records, including UPI deposits and withdrawal confirmations, are kept for the period required under applicable Indian financial and tax regulations. Once that mandatory period expires, the records are deleted from our systems on a scheduled basis.

Yes. Log into your account, go to Settings → Privacy and select 'Download My Data'. You will receive a structured export within five working days. Alternatively, email our privacy team with your account ID and we will process the request directly.

Minor details such as your address or phone number can be updated directly in the Settings section of your account. For identity document corrections, contact our privacy team via live chat or email and we will guide you through the verification step required.

We use strictly necessary cookies to keep your session active, analytics cookies to understand page performance, and preference cookies to remember your language and lobby settings. Analytics and preference cookies can be switched off at any time through the cookie settings link in the footer.

Submit a deletion request via the in-account Privacy Centre or email our privacy team. We will close the account and erase personal data not subject to mandatory retention within 30 days. You will receive a confirmation email once the deletion is complete.